Privacy Policy for Viraldokan.com
Last Updated: May 30, 2025
Viraldokan.com (“we,” “our,” or “us”) operates a premium subscription service, offering access to digital content and services. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use Viraldokan.com.
1. Information We Collect
When you use Viraldokan.com, we may collect various types of information, including:
- Personal Identifiable Information (PII):
- Contact Information: Name, email address, phone number, billing address, shipping address.
- Account Information: Username, password, profile information.
- Payment Information: Credit/debit card details, bank account information (processed securely through third-party payment gateways; we do not store full payment card numbers on our servers).
- Demographic Information: Age, gender (if provided voluntarily for personalized recommendations).
- Usage Data:
- Subscription Details: Information about your subscription plan, start and end dates, renewal history.
- Content Consumption: What content you access, watch history, preferences, and interactions with our services.
- Device and Browser Information: IP address, device type, operating system, browser type and version, unique device identifiers.
- Log Data: Access times, pages viewed, referring URLs, and other diagnostic data.
- Information from Other Sources:
- We may receive information about you from third-party partners (e.g., payment processors, marketing partners) in accordance with their privacy policies and applicable laws.
2. How We Collect Your Information
We collect information through various methods:
- Directly from you: When you register for an account, subscribe to a service, make a purchase, contact customer support, or participate in surveys.
- Automatically: Through cookies, web beacons, and similar tracking technologies as you navigate and interact with our website. This helps us understand your preferences, improve our services, and provide a personalized experience.
- From third parties: As described in the “Information from Other Sources” section.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services:
- Process your subscriptions, payments, and deliver content.
- Manage your account and preferences.
- Provide customer support and respond to your inquiries.
- Notify you about changes to our services, terms, or policies.
- To Improve and Personalize Your Experience:
- Analyze usage trends to enhance our website, content, and features.
- Develop new products and services.
- Provide personalized recommendations, content, and advertising based on your preferences and viewing history.
- For Communication:
- Send you transactional emails (e.g., payment confirmations, service updates).
- Send you promotional offers, newsletters, and marketing communications (you can opt-out at any time).
- For Security and Fraud Prevention:
- Protect our services and users from fraud, unauthorized access, and other illegal activities.
- Verify your identity.
- To Comply with Legal Obligations:
- Fulfill legal and regulatory requirements in Bangladesh, including those related to e-commerce, consumer rights, and digital security (e.g., Digital Security Act, 2018, ICT Act 2006, Consumer Rights Protection Act, 2009, and Digital Commerce Operational Guidelines).
- Respond to lawful requests from public authorities.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, hosting, data analytics, customer support, and marketing. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- Legal Requirements and Law Enforcement: We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Viraldokan.com.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- With Your Consent: We may share your information with your explicit consent for specific purposes not covered in this Privacy Policy.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it. For subscription-related data, this typically means retaining it for the duration of your active subscription and a reasonable period thereafter for operational and legal compliance.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission.
- Secure storage of data on protected servers.
- Access controls to limit access to personal data to authorized personnel only.
- Regular security audits and updates.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. Your Rights
You have certain rights regarding your personal information, subject to applicable laws in Bangladesh. These may include the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction/Rectification: Request that we correct any inaccurate or incomplete personal information.
- Deletion/Erasure: Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Object to Processing: Object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. By using Viraldokan.com, you consent to the use of cookies in accordance with this Privacy Policy.
- What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
- How we use cookies: We use cookies for:
- Essential functionality: To enable core website features, like logging in, managing your subscription, and processing payments.
- Analytics: To understand how users interact with our website, which helps us improve its design and functionality.
- Personalization: To remember your preferences and provide a more personalized experience.
- Advertising: To deliver relevant advertisements to you on our website and other platforms.
- Your choices: You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of Viraldokan.com after any changes signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: viraldokan002@gmail.com Address:narail Phone: 01304899157